Necessary condition for the return of products is to have in your possession the relevant purchase document that proves the transaction (eg, Retail Receipt, Sales Invoice / Shipping Receipt, etc.), as well as to contact our call center on the 2610277334 - 6999270224 phone before proceeding with the return of the product.

1) Defective Products / Wrong Products

In case of a defective product, contact our store by calling the 2610277334 - 6999270224 to be informed about the way in which the product will be replaced, provided that the requirements of the law are met and the terms of our pharmacy return policy are observed.

Below we list the terms and ways of returning non-defective products in cases where we have made a mistake:

  1. The date of receipt of the order with the date of submission of the application for return should not exceed 7 days.
  2. The application must be made in writing by e-mail to info@profumeria.gr stating relevant details as well as telephone so that one of our executives can contact the client for relevant clarifications.
  3. The product has not been opened or used and is in its original (factory) condition in which it was delivered to you and is included in its original packaging. Once received, its condition will be checked and in case it does not meet the above conditions, the return will not be accepted. The final decision on the status of the product belongs to us.
  4. In any case the product to be returned must be accompanied by the corresponding sales document.

Note: In case of return of products at the request of the customer and if the above conditions are met, the customer will be charged exclusively with the shipping costs.

2) Right of Withdrawal

  1. Unless the exceptions listed below apply (see F), the consumer shall have 14 calendar days to withdraw from the distance or off-premises contract without giving reasons and without charge other than provided for (see below, under C and D).
  2. Without prejudice to Article 3f, the withdrawal period provided for in paragraph 1 of this Article shall expire 14 calendar days in the case of sales contracts, from the day on which the consumer or a third party designated by him other than carrier, acquires the physical possession of the goods or:
    • From the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the latter goods, in the case of several goods ordered by the consumer in one order and delivered separately,
    • from the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the last lot or last item, in the event of delivery of goods consisting of several batches or several pieces;
    • from the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the first good, in the case of a contract for the regular delivery of goods for a specified period of time.
  1. The Contracting Parties may, if they so wish, fulfill their contractual obligations during the withdrawal period.
  2. Exercise of the right of withdrawal
  3. Before the expiration of the withdrawal period, in order for the consumer to exercise the right of withdrawal, he must inform our company, based at Maizonos 123, Patra 262 21 (email: 2610277334) of his decision to withdraw from this contract. To this end, the consumer may:

(a) either use the model withdrawal form;

WITHDRAWAL DECLARATION

E-MAIL
FULL NAME :
ADDRESS :
T.K. :
PHONE / FAX :
E-MAIL :

I hereby declare to you that I withdraw from our contract / sale of the following goods (………………………………………………………………………… ………………………………………) ordered / (if) on… /…. / ………… .. with order number: …………………… .and received / (as) on… ../… ../ …… ..
SENDER NAME:
ADDRESS, Postal Code, PLACE:
SIGNATURE:

(b) make any other clear statement showing his decision to withdraw from the contract (eg letter sent by e-mail);

  1. The consumer has exercised the right of withdrawal within the above-mentioned period, if the notice of exercise of the right of withdrawal is sent by the consumer before the expiry of the period. The purchased products must be returned in their original condition accompanied by the relevant document (receipt - invoice) of sale.
  2. The consumer shall bear the burden of proving that he has exercised his right of withdrawal under this Article.

If the purchase was made with a credit / debit card, the transaction will be canceled and the corresponding update (credit) of the consumer's account will be made, within 30 calendar days.

ATTENTION: In any case, before taking any action, contact us by phone at 2610277334 - 6999270224. or by email at info@profumeria.gr to guide you on the steps you need to follow depending on the problem you are facing.

Results of the withdrawal

The exercise of the right of withdrawal terminates the obligations of the parties:

  • execute the distance or off - premises contract; or
  • enter into a distance or off - premises contract in cases where an offer has been submitted by the consumer.

 

Obligations of the supplier in case of withdrawal

  1. In case of withdrawal, the supplier shall reimburse any payment received from the consumer, relating to the cost of the products, excluding delivery costs or other additional costs due to the consumer's choice to use a delivery method or payment method (cash on delivery) with additional costs, without undue delay and in any case within 30 calendar days from the day on which the consumer was informed of the decision to withdraw from the contract.
  2. The supplier shall return the money provided for in the first subparagraph using the same means of payment as the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and provided that the consumer is not charged with costs arising from the refund.
  3. In case of cash on delivery, you must state the account in which you want the amount to be deposited.
  4. Unless the supplier has offered to pick up the goods himself in the case of sales contracts, the supplier may withhold a refund until the goods are returned or the consumer provides proof that he has returned the goods, whichever the two happen first.

Obligations of the consumer in case of withdrawal

Unless the supplier has offered to pick up the goods himself, the consumer must return the goods or transfer them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and in any case within 14 calendar days from the day which notified the supplier of its decision to withdraw from the contract. The deadline is met if the consumer sends back the goods before the expiration of the deadline of 14 calendar days.

The consumer is charged with the direct cost of returning the goods. The consumer is solely responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods (The handling and examination of the products should be done in a way that you would be allowed to do these in a physical store).

Consequences of exercising the right of withdrawal in concluded contracts

Without prejudice to Article 15 of Joint Ministerial Decision G1-699 / 2010 (BD 917) "On the adaptation of Greek law to Directive 2008/48 / EC of the European Parliament and of the Council of 23 April 2008 on contracts repeal of Council Directive 87/102 / EEC ", if the consumer exercises his right to withdraw remotely from a contract or an off-premises contract in accordance with the above, any related contracts shall automatically terminate at no cost to the consumer , except as provided above.

Failure to inform about the right of withdrawal

  1. If the supplier has not provided the consumer with the information on the right of withdrawal as required, the withdrawal period shall expire 12 months after the end of the initial withdrawal period, as specified above.
  2. If the supplier has provided the consumer with the information provided above, the withdrawal period shall expire 14 calendar days from the day on which the consumer receives that information.

Procedure & Ways to Return Products

  1. In our physical store:

You can visit our store where our staff will check the condition of the product and will serve you immediately. If you wish to replace the product or change the product with another one, it is recommended that you contact our store in advance at 2610277334 - 6999270224., to confirm the availability of the new product.

  1. Product Shipping:

You can send us the product following the procedure below:

First you pack the products in the box in which you received your order. Inside the package, place the completed withdrawal form and finally send the parcel, to the attention of the Returns Department.

For further questions and guidance regarding the shipment of the product you can contact us at 2610277334 - 6999270224.

Order cancellations

  1. If you place your order on our website or place your order by phone, it is possible to cancel it (orders that are in the stage of "Pending" or "In process" or "In progress")
  2. a) by post-order e-mail to info@profumeria.gr, if it is sent and received from the profumeria.gr
  3. b) with information at our call center, at tel. 2610277334 - 6999270224, if the products have NOT been delivered for shipment
  4. In any other case you can cancel your order by phone at 2610277334 - 6999270224, by e-mail to info@profumeria.gr or by visiting our store, if the products have NOT been delivered for shipment.

For your best service, know the number of your order.

Remarks

The profumeria.gr reserves the right to cancel or legally modify its return policy by posting the relevant new terms and conditions on its website.

In case of repeated returns by the consumer, info@profumeria.gr reserves the right to refuse to accept a product return, due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met (Article 281 of the Civil Code).

If the above legal procedure is not followed or the legal conditions for the return of the product are not met, then it will be returned to the consumer, who will be charged with the packaging and shipping costs.

Complaints policy

The specialized staff of our store is by your side, at all times, before and after the delivery of our products, ready to solve any problem and question. at 2610277334 - 6999270224., by email to info@profumeria.gr or in person at our physical store, you can report any problems you may have regarding our services.

The address where the products will be returned is:

NIKOLAOS GKIRMPAS

Maizonos 123, Patra 262 21

For any other information or question you can contact customer service at 2610277334 - 6999270224

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